Returns & Exchanges

We do not offer refunds. Our garments are eligible for exchange, provided they meet our conditions. We also offer store credit.

Exchanges must be requested within 15 days of delivery.

To keep your garment in exchangeable condition, we recommend trying on your items on clean, dry skin, without makeup, lotion, deodorant, oils, or other products that may stain or affect the garment.

To be eligible for an exchange, the item must be unworn, clean, in brand-new condition, and returned with all original tags and packaging/pouches.

The 8 Shape reserves the right to refuse an exchange if an item that appears to have been worn, damaged, soiled, or returned without the original packaging.

Sale items are final sale and cannot be exchanged.

To request an exchange, please contact us through our Contact page before sending your item back or by e-mail at support@the8shape.com

Please include your full name and order number when requesting an exchange.

Once your exchange request has been approved, we will provide you with the instructions for sending your item back.

All exchanges must be returned to our Miami location.

All shipping costs related to an exchange are the customer’s responsibility.

Please make sure the item is returned in its original condition, with all tags and packaging/pouches included.

No, we do not offer refunds.

If your item is eligible, you may request an exchange for another size/style.

We can also offer store credit, which can be used toward any product available on our website.

Store credit does not expire.

All shipping costs related to an exchange are the customer’s responsibility.